Support
Found a bug or stuck on a level? Write to us and we will help.
To help us answer faster, please include:
- the name of the game or Lens;
- your device and system version (for example, iPhone 15, iOS 27);
- what happened and what you expected, ideally with a screenshot.
We read every message and usually reply within a few days.
Common questions
My progress disappeared
Progress is saved on your device. Deleting the app or clearing the browser’s site data removes it, and it cannot be restored from our side.
A purchase did not go through or I want a refund
Purchases are handled by Apple or Google. Refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play order history. If something you paid for is missing, write to us as well.
How do I delete my data?
Delete the app or clear the site data in your browser. If you have emailed us and want that correspondence deleted, write to privacy@minkoa.com. See the Privacy Policy for details.